From the moment I got on the phone with Jesse, I knew Tesuque Stucco was the company we wanted for our stucco. Our first conversation was almost an hour.
The next day, Jesse came to the house. He did a very impressive presentation that blew your competitors out of the water! I took to Jesse instantly, but I had to do my due diligence, so I called 6 of your competitors. Each of your competitors was at my house less than 20 minutes Jesse spent 4 hours, went up on the roof, knocked on the stucco all around the house that we currently had. He actually made the effort to make conversation. We felt heard and appreciated. He came inside to get our thoughts and opinions and through his great communication skills, he was able to recommend a product called Terra Neo to compliment the stucco we chose. He is a great listener and picked up on little cues and was able to offer impressive and great solutions. (Something his competitors didn't make the time for.)
He stayed in touch with us while we waited for our turn in line for the installation. He had some creative ideas that we really appreciated because he wasn't just making a sale, he was leaving us with a superior first impression.
I almost forgot to mention the delightful and energetic Jordan and Sara who man the phones for the company. Their delightful personalities shine through the phone. You can tell they care about the people who hire you.
Next came the installation of our stucco. Omar was the leader of the crew, and he was very impressive with his communication skills. First thing, every morning, he would ask if we had any questions or concerns. If we had any, he addressed them right away, before he started the job. He and his crew were always on time and punctual. They were also very polite and thoughtful in their work habits. Omar deserves any and all accolades you can bestow upon him.
During the course of the installation we met Juan and another young man, who's name escapes me ( he has a nose piercing, if that helps) were the project managers. Both were very personable and likable. But it was Juan who came to install the terra neo. He was very efficient and detail oriented in the way he applied the terrain neo. We were ecstatic when he finished.
Now, our home is complete and we feel justified in our choice of Tesuque Stucco.
A little caviat you might want to know, we treat all the workers we hire with respect and gratitude. We offered chilled bottled water every 2 hours to Omar and the crew. And we offered Juan bottled water while installed the terra neo.
On the last day of installation, we treated Omar and the crew to pizza and lemonade as an extra way of saying thank you for a great job and your due diligence in working on our home.
At our home, we treat the people working at our house like family. We want them to feel welcome and appreciated.
Now, maybe, we are different than most customers, but we feel if you treat the help with care and compassion, they will do a better job for us.
Overall, we are ecstatic and very impressed, not only by the beautiful product that now adorns our home, but we are even more so, by the professionalism and the great care with which Tesuque Stucco took care of our home.
A million thanks, my only regret was not meeting the owner, Martin. He needs to know what an impressive, professional and detail oriented staff he has. Thank you, Martin, for hiring some of the greatest employees some employers can only dream of having. You have a great staff, reward them and appreciate them. They really make a difference!
Response from the owner:Thank you, from the bottom of our hearts, for this incredible review. Reading your words was genuinely moving for our entire team. It’s not often we receive such a thoughtful, detailed account of a customer’s experience, and it means the world to us that you took the time to share it.
From your very first phone call with Jesse, we’re thrilled to know you felt confident in choosing Tesuque Stucco. Jesse’s dedication to listening, educating, and investing the time to understand your vision is exactly the kind of care we aim to deliver to every homeowner we work with. Your recognition of his attention to detail, thoughtful suggestions, and the trust he built during those first few hours speaks volumes, and we are so glad that it set the tone for your project.
We're also grateful you mentioned the friendly voices of Jordan and Sarah. Their energy and kindness shine through every day, and knowing that came through over the phone confirms they’re doing exactly what they’re meant to do, making people feel welcomed and valued from the first hello.
Omar, Juan, and the rest of our installation team will be overjoyed to hear your praise. Their craftsmanship, professionalism, punctuality, and respect for your home are what we hope every crew brings to the job site, and it’s clear they delivered. Your special shout-out to Juan’s precision with the TerraNeo application, and to Omar’s outstanding communication and leadership, are especially appreciated. We’ll be sure to provide praise to Gethen, our other project manager as well!
It also didn’t go unnoticed how thoughtfully you treated our crew during their time at your home. Offering them water, pizza, and a kind atmosphere reflects your own generosity and values. We’re grateful to have worked with homeowners like you who understand that collaboration goes both ways.
Lastly, your kind words about Martin and our team are truly humbling. As a company, we believe that exceptional service starts with exceptional people. Your recognition reinforces that we are on the right path. You can be sure that Martin will read your message and know just how proud he can be of the team representing Tesuque Stucco.
Thank you again, not just for your business, but for your kindness, hospitality, and heartfelt appreciation. We’re honored to have been part of making your home even more beautiful.